Shipping policy

📦 Order Processing

• All orders are processed within 1–2 business days.

• Orders are not shipped or delivered on weekends or public holidays.

• You will receive a confirmation email with tracking information once your order has been dispatched.

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🚛 Couriers We Use

We ship using Royal Mail, Evri (Hermes), DPD, or Yodel, depending on the service selected and your location.

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📍Delivery Issues

• If your parcel hasn’t arrived within the expected timeframe, please contact us at Tiffieldtreats@gmail.com with your order number.

• We are not responsible for delays caused by couriers, incorrect addresses, or customs (if applicable).

• If your package is marked as delivered but you haven’t received it, please first check with neighbours or local delivery offices.

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❌ Undeliverable Packages

If a package is returned due to an incorrect or incomplete address provided by the customer, reshipping fees may apply.

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🔁 Returns & Exchanges

Please refer to our Returns Policy for more information about returning or exchanging items.

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📩 Contact Us

If you have any questions about your shipment, email us at Tiffieldtreats@gmail.com or use our contact form here.